Terms of Service

Effective: July 1, 2026

These terms govern use of MinuteBridge, a call-to-billing service for law firms, provided by MinuteBridge LLC ("MinuteBridge," "we"). By creating an account or using the service you agree to them on behalf of yourself and, if you register a firm, the firm you represent ("Customer"). MinuteBridge is a business service — it is offered to firms and their authorized users, not to consumers.

1. The service

MinuteBridge connects Customer's RingCentral account and practice management system ("Connected Services") to present live and recent communications for review and, on a user's explicit confirmation, to create time entries, notes, and related records in Customer's own systems. The service is review-first by design: nothing is written to a Connected Service without a user's confirmation.

2. Accounts and users

• Each user must have their own account and their own authorizations to Connected Services. Credentials and authorization tokens are per-user and must not be shared.
• The firm owner administers members, billing, and data controls, and is responsible for its users' compliance with these terms.
• Customer is responsible for maintaining accurate account information and for all activity under its accounts.

3. Customer's professional responsibilities

MinuteBridge is a tool. It does not provide legal advice, and it does not relieve any user of professional obligations. In particular:

• Billing accuracy is the confirming user's responsibility. Suggested durations, matters, and narratives exist to be reviewed; the entry that reaches Customer's system is the entry the user confirmed.
• Ethical and confidentiality obligations (including rules of professional conduct governing fees, billing, and client confidences) remain entirely Customer's.
• Communication-recording and consent laws: if Customer records calls or uses features that copy recordings into its systems, Customer is responsible for lawful consent in every applicable jurisdiction.

4. Connected Services

RingCentral, MyCase, Clio, and Google are Customer's own vendors under Customer's own agreements. We access them only with authorizations Customer's users grant and may revoke at any time. We are not responsible for Connected Services' availability, data handling, or changes to their interfaces, and loss of a Connected Service may limit features.

5. Subscriptions and payment

• The service is sold per active user seat, billed monthly in advance through Stripe. Seat counts follow Customer's active members.
• New accounts begin with a 14-day trial; no payment method is required to trial.
• Fees may change with at least 30 days' notice; changes apply from Customer's next billing period.
• Taxes, where applicable, are Customer's responsibility and will be added to invoices.
• No refunds for partial periods; service continues through the paid period after cancellation.

6. Cancellation and data

• Customer may cancel in-app at any time, without contacting anyone.
• On cancellation, Customer may export its account data in-app. After a 14-day grace period, Customer's data is deleted as described in the Privacy Policy. Customer's communications and records remain in Customer's own systems, unaffected.
• We may suspend or terminate accounts for material breach, unlawful use, or non-payment, with notice where practicable.

7. Acceptable use

No unlawful use; no attempts to breach security or access other tenants' data; no reselling or providing the service to third parties; no automated scraping outside the product's intended interfaces; no use to violate communication, privacy, or recording laws.

8. Intellectual property

We own the service and its software. Customer owns its data — including everything the service writes into Customer's systems. Customer grants us only the limited rights needed to operate the service on its data, consistent with the Privacy Policy. Feedback may be used to improve the service without obligation.

9. Confidentiality

Each party will protect the other's non-public information with at least reasonable care and use it only as needed under these terms. Our handling of Customer data is further limited by the Privacy Policy, which is part of these terms.

10. Disclaimers

The service is provided "as is" and "as available." We disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-interruption. We do not warrant that suggestions (matches, durations, narratives) are accurate — they are drafts for professional review.

11. Limitation of liability

Neither party is liable for indirect, incidental, special, or consequential damages, or lost profits. Our total liability under these terms is capped at the fees Customer paid in the twelve months before the claim.

12. Indemnification

Customer will defend and indemnify us against third-party claims arising from Customer's data, its use of Connected Services, or its breach of Section 3 or 7.

13. General

• Governing law: Missouri, USA; exclusive venue in the state or federal courts located in St. Louis County, Missouri.
• We may update these terms with at least 30 days' notice for material changes; continued use after the effective date is acceptance.
• Neither party is liable for failures caused by events beyond reasonable control.
• Customer may not assign these terms without consent, except to a successor in a merger or sale; we may assign to a successor of the service.
• These terms plus the Privacy Policy are the entire agreement and supersede prior discussions.

Contact

Questions about these terms can be raised through your account in the MinuteBridge app.